IP Telephony and Call Centre Systems

Many prominent businesses in Tanzania have moved to IP Telephony in their inter-company voice communication. There is an ever-growing demand to change to IP Phones among East Africa businesses. At Emerging Communications Limited (E-COM), we are prepared to address and meet the market demand for IP Phones and VoIP. We offer our clients high quality solutions in partnership with Polycom, Cisco and Grandstream.

E-Com offers variety of IP Phone to fulfill different needs to enhance communications capabilities, From small to medium enterprises to residential users.

A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call center is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call center, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact center. E-COM is one of the pioneers in delivering Call Centers Solutions and integrating different UC components in the enterprise environment.