Building Trust Through Transparency
These Terms & Conditions explain how we conduct business, protect your interests, and ensure a secure and reliable experience across our products, services and website.
Terms & Conditions
Effective Date: July 2026
Welcome to the website of Emerging Communications Co. Ltd (“E-COM”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website and the information, products, and services provided through it. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue the use of this website.
Website Use
This website is provided for general informational and business purposes. You agree to use the website responsibly, lawfully, and in a manner that does not disrupt its operation or compromise its security.
You must not:
- Attempt to gain unauthorized access to our systems or servers.
- Upload or distribute malicious software or harmful code.
- Misuse, interfere with, or disrupt the website or its services.
- Use the website for unlawful, fraudulent, or misleading activities.
- Copy, reproduce, or distribute website content without prior written permission.
Products & Services
Emerging Communications Co. Ltd provides enterprise ICT products, networking equipment, data center infrastructure, wireless solutions, cloud technologies, cybersecurity solutions, optical networking equipment, structured cabling, network management platforms, and professional ICT services. Product descriptions, specifications, pricing, and availability are subject to change without prior notice.
Quotations & Orders
All quotations issued by Emerging Communications Co. Ltd are subject to product availability and remain valid for the period specified in the quotation.
Orders become effective only after written confirmation by the Company. We reserve the right to decline or cancel any order due to product unavailability, pricing errors, or other unforeseen circumstances.
Sharing of Information
Emerging Communications Co. Ltd does not sell, rent, or trade your personal information.
Your information may be shared only when necessary with:
- Technology manufacturers and vendors.
- Delivery and logistics partners.
- Payment service providers.
- Professional advisers.
- Government or regulatory authorities where required by law.
- Trusted service providers assisting with website hosting, analytics, or business operations.
All third parties are expected to protect your information appropriately.
Pricing & Payment
Prices may be quoted in Tanzanian Shillings (TZS) or United States Dollars (USD), unless otherwise stated.
Unless agreed in writing:
- Prices may change without prior notice.
- Applicable taxes, duties, shipping, and installation charges may apply.
- Payment terms shall be governed by the relevant quotation or invoice.
- Ownership of supplied products remains with Emerging Communications Co. Ltd until full payment has been received.
Delivery
Delivery timelines are estimates only and may vary due to supplier lead times, customs clearance, transportation delays, or circumstances beyond our reasonable control.
Customers are encouraged to inspect all products upon delivery and promptly notify us of any shortages or visible damage.
Warranty
Products supplied by Emerging Communications Co. Ltd are covered by the applicable manufacturer’s warranty unless otherwise specified.
The warranty does not cover damage resulting from:
- Improper installation
- Unauthorized repairs or modifications
- Misuse or negligence
- Physical or accidental damage
- Fire, flooding, lightning, or power surges
- Normal wear and tear
Warranty claims are subject to the manufacturer’s terms and evaluation procedures.
Returns
Returns or exchanges may be considered only for products that are defective upon delivery or supplied incorrectly, subject to inspection and approval.
Customized equipment, special-order products, software licenses, and non-returnable items cannot be returned except where required by applicable law or manufacturer warranty.
Intellectual Property
All website content, including text, graphics, logos, icons, images, documents, brochures, product information, and website design, is the property of Emerging Communications Co. Ltd or its licensors and is protected under applicable intellectual property laws.
No content may be copied, reproduced, modified, or distributed without prior written permission.
Third-Party Brands
Our website may reference products and technologies from globally recognized manufacturers. All trademarks, logos, and brand names remain the property of their respective owners and are used solely for identification and informational purposes.
Limitation of Liability
While we make every effort to ensure the accuracy of the information published on this website, Emerging Communications Co. Ltd does not guarantee that all information is complete, accurate, or current.
To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this website, its content, products, or services.
Third-Party Links
This website may contain links to third-party websites for your convenience. Emerging Communications Co. Ltd is not responsible for the content, availability, or privacy practices of those websites.
Privacy
Any personal information submitted through this website will be handled in accordance with our Privacy Policy.
Website Availability
We strive to keep our website available and secure at all times; however, uninterrupted access cannot be guaranteed. We reserve the right to suspend, update, or modify the website without prior notice for maintenance or operational purposes.
Changes to These Terms
Emerging Communications Co. Ltd reserves the right to amend these Terms & Conditions at any time. Updated versions will be published on this page and become effective immediately upon publication.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Republic of Tanzania. Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of Tanzania.
Contact Information
Emerging Communications Co. Ltd
Phone: +255 75 471 1129 / +255 75 471 0092
Email: info@e-com.co.tz
Address: P.O. Box 42133, Dar-es-Salaam, Tanzania